Consumer Rights & Important Information
Requesting Your Health Care Records
You have the right to request a copy of your health care records.
To request your records, please submit a written request using one of the following methods:
-
Secure client portal message
-
Written letter mailed to our office
Please include:
-
Your full name
-
Date of birth
-
The specific type of records you are requesting
-
How you would like to receive the records (secure email, client portal, or paper copy)
-
Your signature and date
Requests are processed within 15 business days, in accordance with Texas law. Reasonable fees may apply as permitted by law.
Contacting the Council
If you have questions about professional standards or wish to contact the licensing authority, you may reach the Texas Behavioral Health Executive Council at:
Website: https://bhec.texas.gov
Contact Page: https://bhec.texas.gov/contact-us
Filing a Consumer Complaint
If you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General – Consumer Protection Division at:
Website: https://www.texasattorneygeneral.gov/consumer-protection
File a Complaint: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint